Terms & Conditions

My Elite Supps Ltd

Terms & Conditions

1. Introduction

This page (together with the documents referred to on it) tells you the terms and conditions on which My Elite Supps Ltd supply to you any of the products, plans or services listed on our Website, ordered via phone or by mail.

Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and Conditions.

You should print a copy of these terms and conditions for future reference.

If you have any questions on this, please contact us via:


- Email: info@myelitelifestyle.com

 

We have the right to revise and amend these terms and conditions from time to time without notice.

These terms apply for Business Customers including but not limited to “Retail" “Distributors” and "Corporate" buyers.  

“Affiliates” and “Introducers” should refer to their individual contracts, where these terms may have been varied. To the extent their individual contract terms conflict with the terms specified here, the contract terms will take precedence.

 

2. Copyright

All Website content is protected by copyright. You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on www.myelitelifestyle.com without written permission from us.

 

 3. Definitions

This document contains the following definitions used throughout:

Terminology & Meaning:

"My Elite", "we", "us" or "our" – My Elite Supps Ltd (as applicable).

This Document - Our Website Terms & Conditions.

Personal Data - Personal data are any information which are related to an identified or identifiable natural person.

Site / Website – My Elite Website: www.myelitelifestyle.com

Contract - Contract for the sale and purchase of the goods which is binding on both parties.

Content - Content owned by us.

Terms and Conditions - The standard terms and conditions of sale set out in This Document.

 

4. Information About Us

 Who we are: When you purchase a Product through our Website you will be contracting with My Elite Supps Limited, a limited company registered in Jersey channel islands under company number 152865 with its registered office at Fairway Group Limited, 2nd floor, The Le Gallais Building, 54 bath street, St Helier, JE1 1FW.

 How to contact us: To contact us, please see our Contact Us page or email us at info@myelitelifestyle.com

How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.

 

 5. How a contract is formed between you and us

By placing an order with us, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old.

Please note that this does not mean that your order has been accepted and does not form a binding contract. Your order constitutes an offer to us to buy products from us. All orders are subject to acceptance by us. We will notify you where products may not be available. Your order is accepted, and a contract is formed between My Elite and you when the products are made available to you.

Your contract with us will relate only to those products not notified as out of stock. We will not be obliged to supply any other products which may have been part of your order until the products are available. We reserve the right, at our discretion, not to accept any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.

 

6. How you may use material we provide

We are the owner or licensee of all intellectual property rights in our plans. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content of the plans for any purpose other than your personal fitness and nutrition.

 

7. Reselling

Reselling wholesale products online is restricted only to business website. For example, if company “Wholesale A” who owns reselling platform www.wholesalea.com, they may only resell on www.wholesalea.com.

No third party reselling (Amazon, eBay, etc.) is permitted under any circumstance. Failure to comply will result in permanent ban from My Elite products. A cease and desist will be sent within 24 hours of notification and lack of compliance. If there is lack of compliance after the cease and desist is sent, legal action will be taken pursuant to Jersey law and local courts against the offending party within 96 hours of the cease and desist.

 

 8. Law and Jurisdiction

Contracts for the purchase of products online through our website or offline to customers will be governed by Jersey law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Jersey.

 

9. Indemnity

You agree to indemnify and hold us, our subsidiaries, and affiliates, and our respective officers, agents, partners, and employees, harmless from any loss, liability, demand, claim or legal proceedings brought or threatened, including expenses of any character suffered or incurred arising out of your use of the Site in violation of these terms and conditions and/or arising from your use of or conduct on the Site and/or a breach of these terms and conditions. The indemnity in this clause 8 survives termination or expiration of the Contract.

 

10. Notices

All notices given by you to us must be given to My Elite Supps Ltd at My Elite Supps Ltd, 2nd floor, The Le Gallais Building, 54 Bath Street, St Helier, JE1 1FW, or info@myelitesupps.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed to have been received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or three Working Days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

11. Contractual service communications

Applicable laws require that we may need to contact you with service communications. There will be occasions when we need to contact you in writing, by phone or via email, even if you have opted out of being contacted by us. If you have opted out of our mailings or emails, we will only contact you if the matter concerns our service, not for marketing purposes including via phone if the matter concerns our service. This remains the case if you are registered with the Telephone Preference Service (TPS). For contractual purposes, you agree to this communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Where appropriate, My Elite reserves the right to send you electronic service communications related to your purchase where you have opted out of marketing communications.

 

12. Transfer of rights and obligations

The Contract is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

13. Waiver

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 10 (under heading: Waiver) above.

 

14.  Risk and title

Our terms and conditions cover and can be invoked by anyone we use or sub-contract to collect, transport, or deliver your Shipment as well as our employees, directors, and agents. Only our authorised officers may agree to a variation of these terms and conditions in writing.

For U.K and EU deliveries

You are deemed to be the importer of the products and must therefore comply with all the laws and regulations of the U.K. and EU. Products will be at your risk from the time they are allocated to you in our warehouse.

Title to the products will pass to you when the goods are delivered to you (or when you collect them), provided we have received full payment of all sums due in respect of the products by that time (if such payment has not been received at that time, title to the products will only pass when we receive such payment).

For US and Canada deliveries

You are deemed to be the importer of the products and must therefore comply with all the laws and regulations of the United States. Products will be at your risk from the time they are allocated to you in our warehouse.

Title to the products will pass to you when they are allocated to you in our warehouse, provided we have received full payment of all sums due in respect of the products by that time (if such payment has not been received at that time, title to the products will only pass when we receive such payment).

For non-EU and non-US deliveries

You are deemed to be the importer of products and must comply with all the laws and regulations of the country of import. Products will be at your risk from the time they are delivered to you.

Title to the products will pass to you when the goods are delivered to you (or when you collect them), provided we have received full payment of all sums due in respect of the products by that time (if such payment has not been received at that time, title to the products will only pass when we receive such payment).

 

15. Local laws applicable to the products

For all products delivered please also note that you must comply with all applicable laws and regulations of the country into which you import the products. We will not be liable for any breach by you of any such laws. This relates to import duties and taxes applicable and the legality of the product to be imported, sold, or consumed in another country.

 

16. Import duties and taxes

If you contract with us for purchase and delivery of products and those products are delivered to a final destination outside the U.K., the products may be subject to import duties and taxes which will be levied when the products reach the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

17. Price and payment

The price of any products will be as quoted on our Website, in our catalogue and in promotional material, except in cases of obvious error. All VAT (for U.K. customers only ) and GST (as appliable) will be included in the final price where applicable.

Prices of products are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order acknowledgement.

 

18. Your Right TO END THE CONTRACT

You can always end your contract with us: Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
  • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
  • If you want to end the contract because of something we have done or have told you we are going to;
  • If you have just changed your mind about the product you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the Products;
  • In all other cases (if we are not at fault and there is no right to change your mind).

 

Ending the contract because of something we have done or are going to do: If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any Products which have not been provided. The reasons are:

  • we have told you about an upcoming change to the Product or these Terms which you do not agree to;
  • we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
  • there is a risk that supply of the Products may be significantly delayed because of events outside our control; or
  • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).

 

Exercising your right to change your mind (Consumer Contracts Regulations 2013): You have a legal right to change your mind within 14 days of receiving a Product and to receive a refund. These products must not be opened.

When you don't have the right to change your mind: You do not have a right to change your mind in respect of any Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

How long do you have to change your mind: You have 14 days after the day you (or someone you nominate) receives the Products, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.

How to cancel the contract: To cancel the contract, you need to notify us in writing. You can do this by email, by sending us a letter by post. To meet the cancellation deadline, you must send your notification concerning your exercise of the right to cancel before the cancellation period has expired. You may choose to use the model cancellation form provided at the end of these Terms. Please keep a copy of your cancellation notification for your own records.

Returning products after exercising your right to change your mind: If the Products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. You will have to bear the direct cost of returning the Products to us.

When we will refund you: If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the Products and any applicable delivery charges to the credit or debit card or other payment method that you used to pay. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any Products supplied; or (b) if there were no Products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the Products back or you have supplied evidence of having returned the Products to us (whichever is the earliest).

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

Ending the contract where we are not at fault and there is no right to change your mind: Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. The Contract for the Products is completed when the Product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you do not have the right to change your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

19. Complaints & Returning Faulty Products

How to tell us about problems: Please contact us via email or the address provided in these Terms if you have any complaints about the Product. We aim to resolve any complaints as far as possible within 14 days.

Returning defective Products: In the event that the Product delivered to you is damaged or defective, please contact us as soon as possible using the contact details. We will provide you with an address to return the Product with its original packaging back to us free of charge.

Inspection of Product: Upon our receipt of the returned Product, we reserve the right to inspect the Product to determine whether, in our opinion, it is faulty or not.

How we will refund you if the Product is faulty: If we agree that the Product is defective, we will offer you a full refund of the price of the Product (including any additional delivery charges paid). Alternatively, you may, where possible, choose to have the Product repaired and resent to your nominated delivery address free of charge. Given the nature of the Products, it may not always be possible to repair the Product. In this situation we will provide a full refund or a replacement Product to you.

When you will receive your refund: Once we confirm that you are entitled to a refund, we will aim to process your refund as soon as possible and, at the latest within 14 days of confirming that you are entitled to a refund. You will receive your refund to the credit or debit card that you used to pay.

 

20. Delivery times and costs

We offer Free worldwide delivery on all our products for B2C orders if the order value is above £70 (we do not ship to the channel islands). Delivery for all wholesale orders will be agreed separately and at the time of order.

U.K. deliveries – FREE 1-3 day delivery (business days).

EU deliveries - FREE 3-5 day delivery (business days).

R.O.W – FREE 5-7 day delivery (business days)

 

21. Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or circumstances beyond our control.
- Impossibility of the use of public or private telecommunications networks. - Pandemic or epidemic.
- The acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

 

22. Medical notice for our Products

Our products are not intended to treat, cure, or prevent any disease, nor is the information supplied in our Websites/magazine/catalogue or other promotional material intended to replace the individual advice available from your own doctor. We advise you consult your doctor or physical physician before taking any of our products. If you experience an adverse reaction from taking our products, stop taking our products and seek medical advice.

 

23. Medical notice for our Fitness and Nutrition Plans

Please note we do not provide medical advice. When following our plans you are doing so at your own risk, and you must take full responsibility for the effects on your body that you may experience along the way. Any guidance we may provide is no substitute for professional medical or physiotherapy advice. We advise you consult with your GP or Physical therapist before engaging in any of our fitness or nutrition plans.

24. Website – Terms of usage

These terms and conditions also set forth the legally binding terms for your use of our Website. Only private individuals aged 18 years or over are permitted to register for use of the Site. By using the Site, you agree to be bound by these terms and conditions of use. If you do not agree with these terms and conditions of use, you should leave the Site immediately.

My Elite aims to provide up to date and accurate information on our Website. However, there can be no guarantee as to the accuracy of the information on the Site.

 

25. Privacy Notice

Our Privacy Notice sets out how we intend to collect and use any personal information on this Site. (Please see our Privacy Notice)

 By becoming a registered user or using this Site, you are agreeing to the terms and conditions of our Privacy Notice regarding the processing of personal information, where the legal basis for processing conditions (as outlined in the notice) are met.

If you do not agree with any of these terms, you should not become a registered user and should cease using the Site immediately. We will assume that you accept our Privacy Notice if you use this Site.

Your data or information generated from the usage of our Site may be transferred, sold or assigned to another third party as the result of a sale, transfer of business, merger, reorganisation, liquidation or change in control of My Elite.

 

26. Your account and password

When you set up an account with us, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, screen name, or password of another registered user at any time or to disclose your password to any third party. You agree to notify us immediately by emailing info@myelitelifestyle.com if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account.

 

27. Propriety rights in content on the Website

The Site contains content owned by us. The content is protected by copyright, trademark, patent, trade secret and other laws and we retain all rights in the content and the Site.

The Site also contains content owned by other licensors to us ("Third Party Content"). You may not unless and to the extent otherwise specifically authorised by us copy, modify, translate, publish, reproduce, commercially exploit, broadcast, transmit, distribute, perform, display or sell any content appearing on or through the Site. You may retrieve and display content from the Site on a computer screen, print a single copy of individual pages on paper, and store such pages in electronic form for your personal non-commercial use to the extent necessary to view the Site and make reasonable use of the Site.

 

28. Disclaimers

The Site may contain links to other Websites, but we are not responsible for the content, accuracy or opinions expressed on such Websites, and such Websites are in no way investigated, monitored, or checked for accuracy or completeness by us. Inclusion of any linked Website on the Site does not imply approval or endorsement of the linked Website by us.

When you access these third-party sites, you do so at your own risk. We take no responsibility for third party advertisements which are posted on the Site, nor do we take any responsibility for the goods or services provided by its advertisers.

We accept no responsibility for any error, omission, interruption, deletion, corruption, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any content provided through the Site.

We are not responsible for any problems or technical malfunction of any telephone network or lines, electronic networks, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on the Site or combination thereof, including any injury or damage to users or to any person's computer related to, or resulting from, participation or downloading materials in connection with the Site.

Under no circumstances shall we be responsible for any loss or damage resulting from use of the Site, from any content posted on or through the Site, or from the conduct of any users of the Site, whether online or offline. The Site is provided "AS-IS" and as available and we make no representations or warranties of any kind as to the Site or the content thereof, including without limitation, as to availability of the Site for access and use. Also, your access to the Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities. We will attempt to limit the frequency and duration of any such suspension or restriction. In particular, we expressly disclaim all warranties of fitness for a particular purpose, accuracy, completeness, or non-infringement.

We cannot guarantee and do not promise any specific results from use of the Site. Nothing in these terms and conditions shall be construed as limiting or excluding our liability for death or personal injury caused by negligence.

 

29. Cookie Policy

We use cookies on our Sites that will collect information that will help us improve your online experience, and to ensure that it performs as you expect it to. Please see our cookie policy.

 

30. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products, plans or services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we sell you the products (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at craigcurran@myelite.com or mailing us at My Elite.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.